Work smarter (not harder) with a B2B e-commerce portal

A B2B e-commerce solution like Gung can save much more than just the time it otherwise takes to place an order manually. Having a system like Gung in place is not just about online accessibility and sales automation. It should be also be about driving efficiency and productivity throughout your entire organization.

Below are three key areas where Gung can help your employees work smarter, not harder.

Answering Queries

Placing an order is not always the most demanding or time-consuming task. What often takes more time, however, is when customers call and ask difficult questions, such as:

“What did I pay for item XYZ when I bought three months ago?"

Or:

"I think I ordered a product from you with ABC attributes last year. Can you see if you still have it in stock?”

Or:

"I need to see all my invoices for the past six months. Can you help?”

With Gung, you can offer each of your customers a personalized B2B portal, where they can see their order history, find their invoices, and see whether or not the invoice has been paid. What’s more, you don’t have to be a software engineer to create this experience for each of your customers. The product is easy to configure and manage, right out of the box.

Quotes and Catalogs

Do you have salespeople out in the field today? Then you already know that a lot of time is usually spent on quote creation. Cutting and pasting into Word and Excel to have a result that might be OK—but certainly not great. The sales process can lengthen even further if there is a larger job that needs to be done to close the deal, such as creating a custom product catalog for a specific customer. And, if creating a custom catalog involves an outside communication agency—it’s not going to happen very fast, and it’s definitely going to cost you.

With Gung, it is incredibly easy and fast to show your customers products that are relevant to them—not only in their own personalized portal—but also in the form of a downloadable product catalog that follows your graphical profile.

Customer Service

If you work in customer service, as an inside sales rep or order administrator, it is not unusual to receive large Excel or PDF files from your customers or salespeople with several hundred order lines to be entered into your ERP system. We at Gung have seen this scenario hundreds of times, so we’ve built in a solution for it. Gung can auto-magically handle this job, which might have taken you a couple of hours to do, and completes it in a couple of minutes.

From finance and admin to sales and customer service, Gung delivers efficiency across your entire organization.